Additional service
Priority support
Get priority access to assistance from the Oditor AI team for questions, technical cases and any additional help you need while working with the platform.
Priority support · requests
Sample dataRequests
- Technical case on an importPriorityIn progress
- Question about role settingsReceived
- Request for an additional settingReceived
- Question about a reportResolved
Communication with the team
- ClientOn the import of the bank statements some of the rows remain unmatched.
- Technical teamThe request has been received with priority. We are checking the file format and the matching rules.
- ClientSending a sample file from last month.
- Technical teamThe cause is identified – the setting has been corrected. We are following the case until you confirm.
What it is
What the service is
“Priority support” is an additional service for organisations that need a more structured, priority channel of communication with the Oditor AI team. The service can be configured according to the way you work, the number of users, the functionality you use and the level of assistance you need.
Scope
Areas of the support
Priority support
5 directions
Priority handling of submitted requests and technical cases.
Assistance in working with the functionality of the platform.
Coordination when additional settings or changes are needed.
Following more complex cases through to their resolution.
The option to agree an individual service model according to the needs of the organisation.
Additional service
What the offer depends on
Priority support
Price
An individual offer according to the scope of the support
The scope and the terms of priority support are set individually, once we receive your enquiry.
The offer is determined by
- the way the organisation works
- the number of users
- the functionality used
- the level of assistance needed
Enquiry for an individual offer
Additional services
The other additional services
Each service is separate and agreed according to your needs. Here is how they differ.
- Implementation & setupA professional service for introducing and configuring the platform for the specific organisation.
- Team trainingPractical training tailored to the roles, processes and way of working in the organisation.
- Integrations on requestConnecting Oditor AI to the key systems and data sources, according to the technical environment.
- Priority supportThis pageA priority channel of communication with the team for questions, technical cases and additional assistance.
A priority channel to the team. No fixed price. An individual offer.