Terms and Conditions

1.1. These Terms and Conditions govern access to and use of the website, the “Oditor AI” platform, its modules, functionalities, subscription plans, additional packages and related services.

1.2. “Oditor AI” is a software service supporting financial analysis, financial control, data processing and analysis, automated checks, alerts, reports and other functions described on the website or in the specific offer/subscription.

1.3. Use of the website does not in itself create a contract for a paid service. A contract arises upon acceptance of the applicable offer/plan, these terms and the successful completion of the prescribed ordering or activation process.

1.4. In the event of a conflict between individually agreed written terms and these Terms and Conditions, the individually agreed terms shall prevail for the specific legal relationship.

2.1. The website must, at all times and in a direct and easily accessible manner, publish the service provider details required by law, including identification data and electronic contact details.

2.2. For operational communication, the website must provide a current e-mail address, telephone number and/or electronic contact form.

2.3. Provider of the service: „Централна Консултантска Компания“ ЕООД (Central Consulting Company EOOD), UIC 204305396, Sofia, 12 Byalo Pole, e-mail: office@oditor.ai.

• Where an account is required in order to use a given functionality, the user provides accurate and up-to-date information.
• The user is responsible for the confidentiality of their credentials and for the actions carried out through their account, except where applicable law provides otherwise.
• Where unauthorised access is suspected, the user must notify support in a timely manner.
• Access may be temporarily restricted where there is reasonable suspicion of abuse, of a breach of security or of use contrary to the law and to these terms.

4.1. The available plans, the included features, the limitations, the subscription period and the price are stated on the “Pricing” page, in an individual offer or during the ordering process.

4.2. Where the price is not fixed in advance because of individual scope, integration, implementation or another customised service, the user may use the active “Make an enquiry”/“Ask for a price” button and receives a specific offer before being bound.

4.3. Before a contract is concluded electronically, the user must receive clear information about the final price, including the applicable taxes and fees, the period and the method of payment, where applicable.

4.4. A paid subscription is not renewed or amended on terms that contravene the mandatory requirements of the applicable legislation. The specific rules on automatic renewal, if such is offered, must be clearly communicated before the contract is concluded.

5.1. Before submitting a binding order/request, the user is given the opportunity to review the data entered and to correct errors.

5.2. Where the request gives rise to an obligation to pay, the interface must clearly indicate this immediately before confirmation.

5.3. After a contract has been concluded by electronic means, the customer is provided with a confirmation and with the applicable contractual terms on a durable medium, where the law so requires.

6.1. The provisions of this section apply only where the customer qualifies as a “consumer” under the applicable legislation. For contracts concluded entirely within the framework of a commercial or professional activity, the consumer withdrawal rules do not apply, unless the law or the individual contract provides otherwise.

6.2. In the case of a distance contract, the consumer has the statutory right of withdrawal within the applicable 14-day period, save for the exceptions provided for by law.

6.3. If the consumer expressly requests that the supply of a service begin during the withdrawal period, the consequences of a subsequent withdrawal are determined by the applicable legislation.

6.4. Where the law allows the right of withdrawal for digital content/a digital service to lapse subject to certain preconditions, this applies only after all required statutory conditions have been met, including the necessary prior express consent and acknowledgement.

6.5. The website must provide information on how the right of withdrawal is to be exercised and, where applicable, a standard withdrawal form.

6.6. The right of withdrawal is exercised by an unequivocal written statement sent within the period under 6.2 to office@oditor.ai or to the Provider's registered address given in 2.3. The statement should identify the consumer and the contract it concerns. The Provider confirms its receipt and informs the consumer of the consequences under 6.3 and 6.4.

6.7. Standard withdrawal form (to be completed and sent only if the consumer wishes to withdraw from the contract):

• To: „Tsentralna Konsultantska Kompania“ EOOD, UIC 204305396, Sofia, 12 Byalo Pole, office@oditor.ai
• I hereby give notice that I withdraw from my contract for the provision of the following service: …
• Date of conclusion of the contract: …
• Name of the consumer: …
• Address of the consumer: …
• Date: …

7.1. The service is supplied within the scope, the functionalities and the level of access agreed for the respective plan or individual offer.

7.2. Planned technical interruptions, updates, maintenance or actions necessary for security are possible. Where reasonably possible, advance information is provided in respect of material planned interruptions.

7.3. In relations with consumers, the rights arising in the event of failure to supply or of non-conformity of a digital service are governed by the mandatory rules of the applicable legislation and may not be limited by these terms.

8.1. Oditor AI is a tool supporting analysis and control. The automated checks, alerts, forecasts, explanations and AI-generated results are of an auxiliary nature.

8.2. The results do not in themselves constitute an independent financial audit, tax advice, an accounting opinion, legal advice or a guarantee of a particular financial, tax or regulatory outcome, unless a specific service has been expressly and lawfully agreed as such.

8.3. The user should verify material results and apply professional judgement before taking decisions with legal, accounting, tax or significant financial consequences.

8.4. There is no guarantee that an automated analysis will identify every error, risk, non-conformity or abuse.

9.1. The customer is responsible for having the necessary legal basis and rights to provide the data and documents which it enters into the platform.

9.2. The customer must not upload unlawful content, malicious code or information the processing of which infringes the rights of third parties.

9.3. The rules on the processing of personal data are further governed by the Privacy Policy and, where necessary, by a separate personal data processing agreement.

• The platform may not be used for unlawful purposes, for fraud, for circumventing regulatory obligations or for infringing the rights of third parties.
• Attempts at unauthorised access, circumvention of technical restrictions, breach of security or deliberate overloading of the service are prohibited.
• Copying, decompiling or extracting protected elements beyond the limits permitted by mandatory law is not allowed.
• Access to functionalities is used only within the purchased/agreed scope.

11.1. The rights in the software, the design, the databases, the texts, the graphic elements, the trade signs and the remaining protected content belong to their respective right holders.

11.2. Payment of a subscription grants a limited right to use the service for the term and within the scope of the contract and does not transfer ownership rights in the software or in its source code.

11.3. The customer retains its rights in the data and documents lawfully provided by it.

12.1. Reasonable technical and organisational measures are applied to protect the service and the data, in accordance with the nature of the processing and the applicable statutory requirements.

12.2. No information system can be presented as absolutely secure. In the event of an incident, action is taken in accordance with the applicable statutory and contractual obligations.

12.3. Further information is published in the Privacy Policy, the Cookie Policy and the security sections of the website.

13.1. The contact channels, the working hours and the support levels, where they form part of a specific plan, are stated on the website or in the offer.

13.2. For services with an individual price or scope, there must be an active enquiry form/button.

13.3. Messages relating to the contract, to security or to a material change of the service may be sent to the electronic address provided by the customer or through the account.

14.1. Liability is determined in accordance with the applicable law and the specific contract. Nothing in these terms excludes or limits rights or liability which cannot be excluded or limited by law.

14.2. With business customers, reasonable limitations of contractual liability may be agreed where this is permitted by law and is clearly stated in the individual contract.

14.3. No liability is borne for non-performance caused by circumstances beyond reasonable control, in so far as and to the extent permitted by the applicable law.

15.1. Functionalities may be developed and updated for reasons of security, compliance, improvement or technical necessity.

15.2. Material changes to contractual terms are communicated in a clear manner and within the time limits required by the applicable legislation and by the contract.

15.3. For consumers, changes may not take away rights granted mandatorily by law.

16.1. The subscription term and the conditions for termination are set out in the chosen plan or in the individual offer.

16.2. Access may be terminated in the event of a material breach, non-payment after due notice, unlawful use or a serious security risk, in compliance with the applicable contract and law.

16.3. Upon termination, the agreed rules on access to, export of and deletion/return of data apply, as do the statutory retention obligations, where applicable.

17.1. Customers may submit complaints and claims through the published contact channels.

17.2. Claims concerning digital services supplied to consumers are examined in compliance with the applicable rules on digital content and digital services.

17.3. Consumers may turn to the competent consumer protection authorities and to the applicable bodies/mechanisms for alternative resolution of consumer disputes, where the statutory preconditions are met.

17.4. The parties should first make reasonable efforts to resolve any dispute that arises amicably.

18.1. These Terms and Conditions are governed by the law of the Republic of Bulgaria, unless a mandatory rule provides otherwise.

18.2. Disputes are referred to the competent court in accordance with the applicable rules on local and international jurisdiction. For consumers, their rights under the mandatory consumer protection rules are not limited.

19.1. If an individual provision is found to be invalid or unenforceable, the remaining provisions retain their effect, in so far as this is permissible.

19.2. The current version of the Terms and Conditions is published on the website with a date of last update.

19.3. The Privacy Policy, the Cookie Policy, the applicable offer/plan and other expressly designated contractual documents may form an integral part of the contractual relationship.